Frequently Asked Questions

Booking my Course

The college is moving to online booking for all courses.

Book your First Steps course in 3 easy steps:

  1. Click the “Book Now” button
  2. Complete all the information required on the check out page
  3. Pay for the course.

If you do not already have an account on the site, one will be created for you and you will receive an email with instructions on how to login and find your “My Account” area.

You will also receive an email confirming your booking details.

For Next Steps, Further Steps and all Other Courses, you will need to login to your account before making a booking. After you login, follow the same steps as described above.

If you have done a First Steps course but do not have an account on our website, please Contact Us.

Every student in the college must attend a First Steps course.  When you book on your First Steps course, an account will be created for you as part of the booking process.  You will receive an email with details of your account and how to login and access you account dashboard.

If you have attended a First Steps course before we introduced online booking and do not have an account, please Contact Us.

You can pay for your course using PayPal or Credit/Debit card.

No, you do not need a PayPal account.

You can pay by Debit or Credit card through PayPal.

See the FAQ question “How do I pay using Credit/Debit card?”

We use PayPal to take Credit/Debit Card payments.

You do not need a PayPal account to pay by Credit/Debit Card.

To pay by Card, on the checkout page, complete all details then click the “Place Order” button.  You will be taken to the PayPal website and when asked to login to PayPal – choose the “Pay by Debit or Credit Card” option instead.  See screen shot below.

The PayPal screen may not look exactly like this.

Please note however that if you attempt to pay with a card that is registered to a PayPal account you may have to login to your PayPal account in order to complete payment.

Managing my account

Please login to your account and then click the My Account menu item.  This will take you to your account dashboard where you will be able to view your Orders and Account details. 

From Account Details you can update your name, email address and change your password.

Click any “login” link on the site. In the login window, below the login button, you will see a  “Lost your password?” link.

Click this and follow the instructions to receive an email which will allow you to reset your password.

Please login to your account and then click the My Account menu item. 

On the “Account Details” tab, you can change your password.

Please login to your account and then click the My Account menu item. 

On the “Account Details” tab, you can change your email address.

Please login to your account and then click the My Account menu item. 

On the “Addresses” tab, Edit the “Billing Address” and you will be able to update your phone number.

You may need to complete other ‘required*’ address fields to update the phone number.

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